Privacy Policy
Injury Law Hero DBA Avian Law Group and its affiliates (referred to herein as “AVIAN”, “we”, “us”, or “our”) respects your privacy and is committed to complying with this privacy policy (“Privacy Policy”), which describes what information we collect about you, how we use it, with whom we may share it, and what choices you have regarding our use of your information. This Privacy Policy applies to personal information collected in connection with our website located at https://www.injurylawhero.com and any other webpage that AVIAN maintains that links to this Privacy Policy (collectively, the “Site”), any current or future mobile applications associated with AVIAN or the website (collectively, the “App”), our email communications, our social media pages, other online or wireless offerings that post a link to the Privacy Policy, and other circumstances in connection with the services we provide (collectively, the “Platform”).TYPES OF PERSONAL INFORMATION WE COLLECTThe types of personal information we collect will depend on the services you request and, if you are a client, the nature of our representation or your case. The table below describes some of the categories (with non-exhaustive examples) of personal information we may collect about you:Categories ExamplesA. Individual Identifiers and Demographic Information Contact information, such as name, email address, phone number, mailing address, job title, and organization.
Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you use the Platform.
Demographic information, such as date of birth and general location information like city, state, and geographic area.B. Sensitive Personal Information Government ID numbers, such as Social Security number, driver’s license number, passport number, and other identification information.Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, and other payment or bank account details.Medical information, such as doctor’s notes, treatment plans, medical conditions, prescription medicines, insurance documentation, doctor visit information, daily symptom reporting, and other records and information.C. Geolocation Data Precise physical location, which we may collect via the App if you consent to that collection through the App.E. Sensory Data Call recordings, such as our recordings of calls you make to our customer service team.Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.F. Biometric Information Biometric information, such as facial scans or fingerprint scans if you opt-in to using this information for logging in or authenticating your account on the App.G. Commercial Information Representation information, such as details about your claim, case, or other legal matter, the distribution of settlement of other payments to you (if applicable).Account information, such as the username and password you provide when you register for an account and any information stored or transmitted in your account or profile.Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys, and your conversations with our digital chat services.H. Internet or Network Activity Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information.Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.I. Professional or Employment-Related Information Job application information, such as your resume or CV, background check information, references, and other information.
Employment information, such as title, role, employer, employment history, current or past job history, and other professional information.J. Education Information Education records, such as transcripts or education history.K. Inferences Drawn from Personal Information Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.We may collect the categories of personal information described above from the following sources:
• Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, applying for a position, or otherwise. Further, where expressly designated by AVIAN, some portions of the Services may be used by active AVIAN clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.• Personal Information Collected Automatically. We and our third party providers may use cookies and other technologies such as log files, cookies, tracking pixels, and analytic tools and services to collect personal information automatically about you. Such information includes your geolocation and the online identifiers, device information, and online activity information described above.
To facilitate the automatic collection described above, we may use the following technologies:o Cookies. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of the Platform in order to remember user preferences and settings, personalize your experience with the Platform, facilitate online advertising, and for security purposes. You may opt-out of the automatic collection of some information by referring to your web browser or mobile device options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Platform. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.o Pixels. Pixels, which are also known as “web beacons,” or “clear GIFs,” are typically used to determine whether a webpage or email was accessed or opened, or that certain content was viewed or clicked. Data collected from pixels is often used to compile statistics about usage of websites and the success of email marketing campaigns.o SDKs. Software development kits, or “SDKs,” are third-party computer codes used in connection with the App for a variety purposes, including to provide analytics regarding the use of the App, integrate with social media, add features or functionality to the App, or facilitate online advertising. SDKs may enable third parties to collect information directly via the App.• Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:o Our business partners, such as third-party data providers and advertising partners.o Public sources, such as social media platforms and publicly available records.o Individuals or entities involved in our clients’ legal matters, such as doctors, other parties, and other individuals that you may direct to provide us with information.o Referral sources, such as members of our referral network, website submissions, and other referral sources.ONLINE ANALYTICSWe may use third party analytics tools, such as Google Analytics and Mouseflow, in order to better understand your use of our Platform and how we can improve them. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information please visit http://www.google.com/policies/privacy/partners/. For more information on Mouseflow’s privacy practices, please visit https://mouseflow.com/privacy/. To prevent data from being used by Google Analytics, you can download the opt-out browser add-on at: http://tools.google.com/dlpage/gaoptout?hl=en. You can opt out of Mouseflow analytics at: https://mouseflow.com/opt-out/.USE OF PERSONAL INFORMATIONWe may use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:• To Provide Our Platform. We use personal information to provide our services, including the Platform. For example, we use personal information:o to facilitate your requests for a free case evaluation and determine your legal needs;o to provide you with legal and other services, content, and features you request;o to create, manage, and monitor your account;o to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;o to operate, troubleshoot, and improve the Platform;o to process your transactions, invoices, and settlement payments;o to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests;o respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; ando enable security features of the Platform, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.• For Direct Marketing. We may use your personal information to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you.• For Research and Development. We use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business.• For Hiring Purposes. If you apply to one of our open positions, submit application information or inquire about a position, we will use your personal information as part of the evaluation, recruitment, and hiring of personnel, including conducting background checks and contacting references.• For Compliance, Fraud Prevention and Safety.o to enforce our Terms of Use and other agreements we may have;o to comply with applicable laws, regulations, and legal processes;o to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);o to maintain the security and integrity of our business, the Platform, users, our third party business partners and service providers our databases and other technology assets;o audit our internal processes for compliance with legal and contractual requirements and internal policies; ando prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.• For Interest-Based Advertising. We, our business partners, and our third party advertising partners may collect and use your personal information for advertising purposes. We may contract with third-party advertising companies and social media companies to help us advertise our services, identify potential customers, and display ads on our Platform and other sites and services, including through the use of interest-based advertising. These companies may use cookies and similar technologies to collect information about you (including the device information and online activity information described above) over time across our Platform and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you and/or use hashed customer lists that we share with them to deliver ads to you and to similar users on their sites and services. You can learn more about your choices for limiting interest-based advertising, in the “Advertising Choices” section below.SHARING OF PERSONAL INFORMATIONIn addition to the specific situations discussed elsewhere in this Privacy Policy or as otherwise described at the time of collection, we may share personal information with the following categories of recipients:• Service Providers. AVIAN may share your personal information with third-party service providers that perform services for us or on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers.• Other Law Firms or Lawyers. AVIAN may share, at your direction or with your permission, your personal information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal information provided pursuant to an attorney/client relationship may not be shared with third parties except as is done with such precautions to preserve the confidentiality of such information and any attorney/client privilege as may attach to such information.• Authorities, Law Enforcement, and Others. AVIAN may disclose personal information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our agreements, Terms of Use or this Privacy Policy or agreements with third parties, or for crime-prevention purposes.• Business Transactions. AVIAN may disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction (or potential transaction) such as a corporate divestiture, financing, merger, consolidation, acquisition, reorganization, sale, spin-off, or other disposition of all or any portion of the business or assets of, or equity interests in, AVIAN or our related companies (including in connection with a bankruptcy or similar proceedings).• Advertising Partners. We may share your personal information with third party advertising or joint marketing partners for the purposes described in this Privacy Policy or at the time of collection.• Professional Advisors. We may disclose your personal information to our professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.• Affiliates and Related Companies. We may share your personal information with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with us) or may be affiliated with us in the future for the purposes described in this Privacy Policy.• Consent. AVIAN may otherwise disclose your Personal Information in accordance with your consent.
YOUR CHOICES• Opt-Out of Marketing Communications. If you no longer wish to receive marketing communications from us, you can let us know by sending an email to [email protected] or by mail at the address provided below in “Contact Us”. The electronic marketing communications we send may also contain an opt-out mechanism. Please note that it may take up to 10 calendar days to remove your contact information from our marketing communications lists, so you may receive correspondence fr